MaxyShop Help Center

We currently offer FREE delivery across all UK. Please note: Most deliveries are arriving between 3-7 days after dispatch. However please allow up to 5 days for delivery before contacting us as some areas are experiencing delays to the postal service. Postcode Exceptions Deliveries may take 3 to 4 days longer to arrive to the following postcode regions: IV, BT, TR, AB, DD, KW, ZE, GY, JE, PA, HS, PH, KA, IM, PO30-PO41. Please note that we do not dispatch or deliver orders on Bank Holidays. In order to ensure goods arrive as quickly as possible, we may dispatch goods from more than one warehouse using different couriers. This may mean that orders with multiple items may arrive separately by different carriers.

We currently only ship to UK addresses.

You can amend your delivery address at any time throughout the ordering online process, prior to order completion. If you visit the checkout and have selected the incorrect delivery address, or it needs to be amended, you can still change the address on the payment stage of the checkout. If the order has been completed and the address is incorrect, please be aware that it is unlikely we are able to change the address at this point, however, if the order has been made during office hours then please contact us immediately via live chat and we will try our best to make the changes required. If you place an order out of business hours we are unable to amend the delivery address prior to shipment.

At MaxyShop, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. We make every effort to dispatch orders on the day or next day of receipt. Please note that we do not dispatch or deliver orders on Bank Holidays.

On occasion, some orders may be dispatched from different locations due to stock being held in separate warehouses, this can mean that the order will in more than one delivery. Please allow 5 working days for delivery of all items. After 5 working days, we would ask that you check around the delivery location - Look around the entrances of your residence for the package or a notice of attempted delivery (ex: near back porches, bushes, garages, or other places that the carrier may have left it). Please check if someone else has accepted the delivery - See if a neighbour/colleague or other resident received the package on your behalf. Once 5 working days has passed and all or part of your order has not arrived, please contact us.

We ask that you please allow UP TO 7 WORKING days for delivery. After 7 working days, please check around the delivery location - e.g. look around the entrances of your residence for the package or a notice of attempted delivery (ex: near back porches, bushes, garages, or other places that the carrier may have left it). It is also worth checking at your local sorting office, if you are able to do so and with neighbours who may have taken your parcel in. If the order has not arrived after 7 working days please let us know and confirm that we have the full correct delivery address.

Cancelling your order pre-dispatch: Due to the large volume of orders processed per hour, we can only cancel an order in a short time window after an order has been placed. There is no guarantee that we will be able to cancel your order before the items are dispatched to your chosen delivery address. In order to request cancellation, please contact us via live chat or use our online contact form. Please note: These requests will only be possible during customer service working hours, which are Mon - Fri: 8:00 - 19:00 Saturday: 10:00 - 18:00 Sunday: 10:00 - 14:00 Cancelling your order post-dispatch: we are unable to cancel your order after is was dispatched, please read our Shipping&Return section to find information about how to make a return.

Unwanted Items: Please note that under the Consumer Contracts Regulations 2013, you’re entitled to cancel your order for any reason within 30 days of receiving your goods. The items must be sent back in a reusable/resale condition, complete with all accessories and in its original packaging. Items also need to be unopened and undamaged. Please do not return any items without contacting our Customer Service team first. Please note, we may make a deduction to the amount refunded to reflect any reduction in value as a result of using unsuitable packaging or excessive handling beyond what would reasonably be allowed in a shop. For unwanted items, an example of excessive handling would be fully setting up a printer and inserting the cartridges or unpacking cartridges and inserting them into the printer. At this point, it won’t be possible to return the items in an unused state. If you fully set up the products and are not satisfied with the quality, please contact us and we’ll do our best to resolve any issues quickly. If you need to return an unwanted item(s), please use our contact form to let us know and we’ll advise you on what to do next. Please note that you’ll be responsible for the return carriage charges to get the goods back to us. Items will be inspected upon return and refunds will be processed as soon as possible or within 14 days. Our products are not sold on a trial basis; you should check the specifications and their suitability before ordering. ​ Incorrectly Supplied Items: Unfortunately, we can make a mistake and send you the incorrect item. Should this happen, please fill out the contact us form within 48 hours of receipt and email info.maxyshop@gmail.com for a RMA number and return address. Failure to include the RMA with the return may delay the refund. We will send you a returns label or arrange a collection as soon as possible and get the replacements arranged. ​ Quality Issues: If you experience an issue with the quality of the products that you’ve bought from us, please contact our Customer Service team and we’ll work tirelessly to resolve this for you as soon as possible. If we’re unable to resolve your issue then we’ll arrange for a replacement item to be sent out or issue a refund where appropriate. Please do not send faulty products back to us without contacting us first. If you have a faulty item that you need to return, we’ll send a returns label so the items are sent back to us at no cost to you. ​ Faulty/Damaged Items: If you receive a damaged item, please ensure the parcel is signed for as damaged and contact us within 48 hours of receipt. In addition, please take photos of the damage and send them to info.maxyshop@gmail.com. If your item is faulty upon receipt, please contact us, and we will send a label/arrange collection for the item to be returned and inspected. After inspection and once we are satisfied there is a fault, we will either replace the item or arrange for a full refund of the item. Should your item become faulty within 30 days, please follow the same procedure as above. After 30 days, our tools come with a manufacturer’s warranty ranging from 1 year to 2-3 years. We advise registering all tools after purchase to benefit from an upgraded warranty.

Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If everything checks out, we will issue a refund to your original payment method within 14 days. We value our customers' satisfaction and aim to make the refund process as smooth as possible, however, it can sometimes take up to 14 days for the funds from a sale to be transferred to your account. This timeframe accounts for various factors, including transaction verification, bank processing times, and potential risk assessment processes.